There is an important, under appreciated group at every company who are never content no matter how much success they or the company has had. There is a set of people who care so deeply about the company and its products that they take any shortcomings personally. They are offended by bad products and angered by cultural deficiencies. They write passionate notes that nobody asked for and rally people on comment threads in groups they aren’t required to be a part of. They speak truth to power because they are righteous and speak for those who might otherwise have no voice. They aren’t afraid to rock the boat no matter how much the people around them value stability and they can’t be bothered to do it politely. Adam Grant calls these people “Disagreeable Givers.” I call these people malcontents. And I am one of them.
We malcontents are often confused with entitled whiners but that’s a mistake. Whiners and Malcontents may share the same disagreeable tactics when it comes to complaining, but whiners have poor motivation whereas we malcontents have the best intentions. Whiners want to change the establishment for their own benefit. We malcontents want the establishment to change for its own benefit. Unlike whiners, we malcontents often make personal sacrifices to effect positive change (even if we would rather not be forced to). We often do valuable, unsexy, and sometimes underappreciated work like fixing bugs, improving tools or processes, and helping others. When you see large shifts in culture, organizations, or technology not driven by extrinsic or top down forces there is usually a malcontent behind the scenes or leading the charge.