Some believe that the digital age has its tradeoffs in communication. But our study reveals that the diverse toolkit of channels available has improved and deepened the way people connect with others.
Messaging is a core part of everyday life: 80 percent of adults (age 19-64) and 91 percent of teens (age 13-18) across the globe message every day
There has been an increase in the amount of communication over the past two years: People have increased their usage of various channels, but the top five include messaging (67 percent), social media (48 percent), email (47 percent), video chat (47 percent) and face-to-face (38 percent) communication
More modes of communication = greater social satisfaction: As modes of communication increase, people report having greater and more authentic conversations