When I retired from search journalism in June, I had no idea what I would be doing next. I just knew I was ready for a break and something different from what I had been doing for so long. That something different has arrived: I’m joining Google as of Monday.
My title is still being determined, but the position will be to serve as a sort of public liaison for search. The goal is to increase the connection between those at Google who work hard on search each day and the public that depends on Google for answers. I’ll be educating the public about how search works. I’ll be exploring and explaining issues that may arise. I’ll be looking at ways to take in feedback and work for solutions to improve search going forward.
I’ll share more about my new role with the search team in the coming weeks. It’s going to take time for me to come up-to-speed on the many ways Google already communicates with the public, deals with issues, and for me to learn more about how search works from a behind-the-scenes perspective. After that, there will be a better sense of how the new position will help contribute.